The end result is a full-featured network where everything is known, both to us and to the client. Any network issue results in one call to Tri Path, eliminating the possibility of client frustration with multiple vendors and disparate systems. All systems were designed for the Client’s convenience: the surveillance system is easily accessed via a web app or browser, the programmable thermostat provides savings on utilities, the network is solid and allows us to proactively service and secure his system, and the backup/disaster recovery system will allow the business to stay up and running, no matter what happens to the facility, IT network or computer workstations.
EVO signed our UP///Time IT Premier Service Agreement, which provides a known monthly budget for IT service needs. The agreement includes ongoing system monitoring and proactive service features like regular software updates so EVO ownership and staff can focus on their business, not their technology.